TaoXe Customer Service: Your Trusted Partner for Global Shoe Shopping

At TaoXe, we believe exceptional service is as important as the quality of our footwear. From your first browse to after you receive your order, our dedicated team is here to provide personalized, hassle-free support—making your cross-border shopping experience smooth, secure, and satisfying.

1. Pre-Purchase Support

Got questions about sizing, styles, materials, or shipping? We’re here to help!

  • Sizing Guidance: Our detailed size charts (with international conversions) and fit recommendations ensure you find the perfect pair—no guesswork needed.
  • Product Details: Need more info on shoe materials, craftsmanship, or care instructions? Reach out for clear, comprehensive answers.
  • Order & Shipping Inquiries: Ask about shipping options, delivery times, or customs policies specific to your region.

2. Order & Shipping Assistance

Track, modify, or troubleshoot your order with ease:

  • Real-Time Order Tracking: We send tracking numbers once your order ships, and our team can help you locate your package if delays occur.
  • Order Modifications/Cancellations: Need to change your shipping address or cancel an order? Contact us within 12 hours of placement (before dispatch) for support.
  • Shipping Issue Resolution: If your package is lost, damaged, or delayed beyond the estimated timeframe, we’ll work with our logistics partners to resolve it promptly—including replacements or refunds where applicable.

3. After-Sales Support

Your satisfaction doesn’t end at delivery—we stand behind every pair of TaoXe shoes:

  • Returns & Exchanges: Enjoy a 30-day free return/exchange policy (excluding customized items). We’ll guide you through the process and cover return shipping costs for qualifying issues (e.g., defective products, wrong size/color shipped).
  • Product Care & Maintenance: Get expert tips on cleaning, storing, and maintaining your shoes to extend their lifespan—whether it’s leather sneakers, suede boots, or waterproof sandals.
  • Quality Concerns: If you encounter quality issues (e.g., craftsmanship defects) within 90 days of receipt, contact us for a full inspection and resolution (repair, replacement, or refund).

4. How to Reach Us

We offer multiple convenient channels to connect with our support team—we’ll respond within 24 business hours:

  • Email Support: support@taoxe.com (for detailed inquiries)
  • Live Chat: Click the “Chat Now” button on our website (available 9:00–18:00 GMT+8)
  • Social Media: DM us on Instagram/Facebook (@TaoXeOfficial)
  • FAQ Center: Visit our website’s FAQ page for instant answers to common questions

Our Promise

At TaoXe, your experience matters most. We’re committed to listening to your needs, resolving issues efficiently, and going the extra mile to ensure you’re happy with every aspect of your shopping journey. Whether you’re a first-time buyer or a loyal TaoXe fan, we’re here to serve you—every step of the way.