Order Status

TaoXe Order Status Guide: Understand Your Order Journey​

Whether you’re a Buyer tracking your new shoes or a Seller managing orders, understanding TaoXe’s order statuses is key to a smooth cross-border shopping experience. This guide explains each status in detail, including how it’s triggered, what it means for you, and the next steps to take.​

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1. Pending Payment​

For Buyers​

• Definition: Your order has been created but payment has not yet been completed.​

• Trigger: You selected products, filled in shipping details, and submitted the order—but did not finish payment (e.g., closed the payment page, network interruption).​

• Next Steps:​

1. Log in to your TaoXe account → Go to “My Orders” → Find the pending payment order.​

2. Click “Complete Payment” and follow the prompts to finish paying via your chosen method (credit card, PayPal, etc.).​

3. Note: Unpaid orders will be automatically canceled after 24 hours to free up inventory for other buyers.​

For Sellers​

• Definition: A buyer has placed an order for your products, but no payment has been received.​

• Trigger: The buyer submitted the order but did not complete payment.​

• Next Steps: No action required—TaoXe will notify the buyer to pay, and the order will be canceled automatically if unpaid after 24 hours.​

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2. Payment Confirmed​

For Buyers​

• Definition: Your payment has been successfully received and verified by TaoXe.​

• Trigger: You completed payment, and TaoXe’s payment system confirmed the transaction (usually within 5–10 minutes; delays may occur for international payments).​

• What to Expect: You will receive an email/SMS notification with your order number and estimated processing time. The order will now move to the “Processing” stage.​

For Sellers​

• Definition: TaoXe has received and verified the buyer’s payment for your order.​

• Trigger: The buyer’s payment is confirmed by TaoXe’s payment gateway.​

• Next Steps: Prepare to process the order—you have 24 hours to confirm and start packing the products (per TaoXe’s Policy For Sellers).​

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3. Processing​

For Buyers​

• Definition: The Seller is preparing your order (e.g., checking inventory, packing products, printing shipping labels).​

• Trigger: The Seller confirmed your paid order and started processing it.​

• What to Expect: Processing usually takes 1–3 business days (for in-stock items). If the order includes pre-order products, the Seller will notify you of the extended processing time via TaoXe messages.​

For Sellers​

• Definition: You are fulfilling the order (verifying stock, packing, preparing shipping documents).​

• Trigger: You clicked “Confirm Order” in the Seller Portal after receiving payment confirmation.​

• Next Steps:​

1. Verify that the products (style, size, quantity) match the order details.​

2. Pack the products securely (use bubble wrap for fragile items) and include a packing slip with the order number.​

3. Generate a shipping label via TaoXe’s authorized logistics partners and mark the order as “Shipped” once dispatched.​

4. Note: Failure to ship within the processing time may result in penalties (see Policy For Sellers).​

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4. Shipped​

For Buyers​

• Definition: Your order has been dispatched by the Seller and is in transit to you.​

• Trigger: The Seller uploaded a valid tracking number and marked the order as “Shipped” in the Seller Portal.​

• Next Steps:​

1. Check your email/SMS for the tracking number and logistics provider link (e.g., DHL, FedEx).​

2. Track the shipment: Go to TaoXe’s “Order Tracking” page → Enter your order number or tracking number → View real-time status (e.g., “In Transit,” “Customs Clearance”).​

3. Note: Standard shipping takes 7–15 business days; express shipping takes 3–7 business days (varies by region).​

For Sellers​

• Definition: You have shipped the order and provided a valid tracking number to TaoXe.​

• Trigger: You uploaded the tracking number and clicked “Mark as Shipped” in the Seller Portal.​

• Next Steps: Monitor the shipment status via the logistics partner’s platform. If the buyer reports delays or issues, assist with investigating the logistics.​

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5. In Transit​

For Buyers​

• Definition: Your package is moving through the logistics network (e.g., between warehouses, in customs clearance, on the way to your address).​

• Trigger: The logistics provider updates the tracking status to “In Transit” (after the Seller ships the order).​

• What to Do:​

• Check the tracking page regularly for updates (e.g., “Arrived at Local Warehouse,” “Out for Delivery”).​

• If the status is stuck for more than 3 business days (e.g., “Customs Clearance Pending”), contact TaoXe customer service for assistance.​

For Sellers​

• Definition: The package is in transit to the buyer, with updates from the logistics provider.​

• Trigger: The logistics partner updates the tracking status to “In Transit.”​

• What to Do: Respond to the buyer’s inquiries about shipment status promptly (within 12 hours, per Policy For Sellers). If delays occur, coordinate with the logistics provider to resolve issues.​

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6. Out for Delivery​

For Buyers​

• Definition: Your package has arrived at the local delivery center and is being transported to your address by a courier.​

• Trigger: The local logistics team assigns a courier to deliver your package and updates the status to “Out for Delivery.”​

• Next Steps:​

1. Ensure someone is available at the shipping address to receive the package (signature may be required for high-value orders).​

2. Keep an eye on SMS/email notifications from the courier—they may include a delivery window (e.g., “9:00–12:00 AM”).​

3. If you can’t be present, use the courier’s app/website to reschedule delivery or redirect to a nearby pickup point (if supported).​

For Sellers​

• Definition: The buyer’s package is with the local courier and ready for final delivery.​

• Trigger: The logistics provider updates the status to “Out for Delivery.”​

• What to Do: No action required unless the buyer contacts you about delivery issues (e.g., missed delivery). In that case, advise the buyer to contact the courier directly or TaoXe support.​

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7. Delivered​

For Buyers​

• Definition: Your package has been successfully delivered to the shipping address (signed for by you or an authorized person).​

• Trigger: The courier confirms delivery and updates the tracking status to “Delivered” (usually with a signature record).​

• Next Steps:​

1. Inspect the package for damage—if the box is torn or wet, open it immediately and take photos as evidence.​

2. Check that the products match your order (style, size, quantity). If there are discrepancies or defects, initiate a return/exchange within 30 days (per Policy For Buyers).​

3. Confirm receipt in your TaoXe account (optional) to help the Seller receive their payout faster.​

For Sellers​

• Definition: The buyer has received the package, as confirmed by the logistics provider.​

• Trigger: The courier updates the tracking status to “Delivered.”​

• What to Expect: The order will be marked as “Completed” after a 3-day confirmation period (to allow the buyer to report issues). You will receive your payout for this order in the next monthly cycle (per Policy For Sellers).​

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8. Completed​

For Buyers​

• Definition: Your order has been delivered, and no issues (returns, disputes) have been reported within the 3-day confirmation period.​

• Trigger: 3 days have passed since the package was marked “Delivered,” and you did not initiate a return, exchange, or dispute.​

• What to Do: Leave a review for the Seller (optional) to share your experience with other buyers (e.g., product quality, shipping speed).​

For Sellers​

• Definition: The order is fully fulfilled—delivered to the buyer, no disputes, and the 3-day confirmation period has ended.​

• Trigger: 3 days after “Delivered” status, with no buyer-initiated issues.​

• What to Expect: The order is added to your “Completed Orders” list, and the funds will be included in your next payout (monthly on the 15th).​

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9. Canceled​

For Buyers​

• Definition: Your order has been terminated and will not be fulfilled.​

• Trigger:​

1. You requested cancellation (before the Seller shipped the order).​

2. The order was unpaid for 24 hours (auto-canceled by TaoXe).​

3. The Seller canceled the order (e.g., out-of-stock, unable to fulfill).​

• Next Steps:​

• If you canceled or the order was auto-canceled: A full refund will be processed within 3–5 business days to your original payment method.​

• If the Seller canceled: You will receive a refund + a 5% discount coupon (valid for 30 days) as compensation.​

For Sellers​

• Definition: The order has been terminated and will not be shipped.​

• Trigger:​

1. The buyer requested cancellation (and you approved it before shipping).​

2. The order was auto-canceled due to unpaid status.​

3. You canceled the order (e.g., product out of stock, logistics issues) – you must provide a reason in the Seller Portal.​

• Next Steps:​

• If you canceled: Ensure TaoXe processes the buyer’s refund promptly. Avoid frequent cancellations, as they may lower your seller rating (per Policy For Sellers).​

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10. Disputed​

For Buyers​

• Definition: You reported an issue with the order (e.g., wrong product, damaged goods, non-delivery) and requested TaoXe’s mediation.​

• Trigger: You submitted a dispute request via “My Orders” (e.g., “Product Not As Described,” “Package Lost”) and provided evidence (photos, tracking records).​

• Next Steps:​

1. Cooperate with TaoXe’s investigation by providing additional evidence if requested (e.g., unboxing videos).​

2. Wait for the mediation decision (usually within 5 business days) – TaoXe will notify you via email.​

For Sellers​

• Definition: The buyer has reported an issue with your order and requested mediation from TaoXe.​

• Trigger: The buyer submitted a dispute with evidence, and TaoXe assigned the order to “Disputed” status.​

• Next Steps:​

1. Respond to the dispute within 48 hours via the Seller Portal.​

2. Provide evidence to support your case (e.g., shipping receipts, product photos) – failure to respond may result in an unfavorable decision.​

3. Work with TaoXe to resolve the issue (e.g., offer a refund, send a replacement).​

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How to Check Order Status​

• For Buyers: Log in to your TaoXe account → Go to “My Orders” → All orders are listed with their current status. Click on an order to view details (tracking history, seller messages).​

• For Sellers: Log in to the TaoXe Seller Portal → Go to “Order Management” → Filter orders by status (e.g., “Processing,” “Shipped”) to manage them efficiently.​

If you have questions about an order status or need assistance, contact TaoXe support:​

• Buyers: support@taoxe.com​

• Sellers: seller.support@taoxe.com