TaoXe Delivery: Smooth & Reliable Arrival of Your New Shoes
At TaoXe, we understand that waiting for your new shoes is exciting—so we’ve optimized our delivery process to be transparent, efficient, and tailored to global shoppers. From order processing to final delivery, we keep you informed every step of the way, ensuring your footwear arrives in perfect condition.
1. Order Processing Time
After your payment is confirmed, our team works quickly to prepare your order:
- Standard processing: 1–3 business days (for in-stock items).
- Pre-order items: Processing begins once the product is in stock—you’ll receive a notification when your order ships.
2. Delivery Methods & Timelines
We offer two reliable delivery options to suit your needs, with timelines varying by destination:
| Delivery Method | Estimated Delivery Time |
|---|---|
| Standard Delivery | 7–15 business days |
| Express Delivery | 3–7 business days |
Note: Delivery times are estimates and may be affected by customs clearance, public holidays, or remote locations.
3. Delivery Tracking
Stay updated on your package’s journey with real-time tracking:
- Once your order ships, you’ll receive an email with a unique tracking number and a direct link to the logistics provider’s tracking page.
- Enter the tracking number on our website’s “Order Tracking” section or the logistics partner’s platform to check the latest status (e.g., in transit, out for delivery, delivered).
4. Delivery Requirements
To ensure smooth delivery, please note the following:
- Provide a complete and accurate physical address (no PO boxes or military addresses, as we don’t ship to these locations).
- Include a valid phone number—our logistics partners may contact you for delivery arrangements.
- For signature-required deliveries, ensure someone is available to receive the package at the specified address.
5. Delivery Issues & Support
If you encounter any issues with your delivery, we’re here to help:
- Delayed delivery: Contact us if your package hasn’t arrived within the estimated timeframe—we’ll investigate with the logistics provider.
- Lost or damaged package: Report it within 7 days of the estimated delivery date. We’ll arrange for a replacement or refund after verifying the issue.
- Wrong address: If you provided an incorrect address, notify us within 12 hours of ordering (before dispatch) to update it—changes after dispatch may not be possible.
Our Delivery Commitment
We partner with trusted global logistics providers (e.g., DHL, FedEx, UPS) to ensure your package is handled with care. Every pair of shoes is packed in durable, protective packaging to prevent damage during transit. Your satisfaction with delivery is our priority—we strive to make sure your new shoes arrive on time and in perfect condition.
