Policy For Sellers

TaoXe Policy For Sellers: Grow Your Footwear Business Globally​

At TaoXe, we welcome reputable footwear sellers, brands, and manufacturers to join our cross-border e-commerce platform. This Policy For Sellers outlines the standards, rights, and support we provide to ensure a fair, transparent, and mutually beneficial partnership—helping you reach millions of global buyers and scale your business.​

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1. Seller Eligibility & Onboarding Process​

• Eligibility Criteria: To join TaoXe as a seller, you must meet the following requirements:​

1. Be a registered business (brand owner, manufacturer, or authorized distributor) with valid business licenses and tax certificates.​

2. Specialize in footwear products (sneakers, boots, heels, casual shoes, etc.) that meet international quality standards (e.g., EU REACH, US CPSIA for children’s shoes).​

3. Have a track record of reliable supply chain management and after-sales service (no major complaints or product safety violations in the past year).​

• Onboarding Steps:​

1. Submit an application via TaoXe’s Seller Portal (www.taoxe.com/seller) with business documents, product catalogs, and quality certificates.​

2. Pass TaoXe’s review (3–5 business days) – we will verify your business authenticity, product quality, and compliance with platform rules.​

3. Sign the Seller Agreement and complete store setup (e.g., brand logo, product categories, shipping templates).​

4. Attend a 1-hour onboarding training (online) to learn about platform operations, pricing rules, and customer service standards.​

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2. Product Listing & Quality Standards​

• Product Information Requirements: When listing products, sellers must provide accurate, detailed information to avoid buyer disputes:​

1. Clear, high-resolution images (minimum 5 images per product: front, side, sole, detail, and in-use if applicable) with no watermarks or misleading edits.​

2. Comprehensive descriptions including material (e.g., “genuine leather”), size specifications (with international size charts), care instructions, and potential limitations (e.g., “not waterproof”).​

3. Transparent pricing – all prices must include product cost (excluding shipping, customs duties, and platform fees) and comply with TaoXe’s anti-price-gouging rules (no excessive markup above market average).​

• Quality Compliance:​

1. All products must undergo a pre-shipment quality check (TaoXe will randomly inspect 5–10% of orders; non-compliant products will be rejected and may result in store penalties).​

2. Prohibited products: Counterfeit footwear (e.g., fake designer shoes), products with harmful materials (e.g., lead-containing soles), or styles that violate intellectual property rights (IPR).​

3. Product recalls: If a safety issue is identified, sellers must cooperate with TaoXe to recall affected products within 48 hours and provide full refunds to affected buyers.​

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3. Order Fulfillment & Shipping Responsibilities​

• Order Processing Time: Sellers must confirm and process orders within 24 hours of receipt (excluding weekends and public holidays). Failure to process orders on time may result in a “Delayed Processing” penalty (1% of the order value, capped at $50 per order).​

• Shipping Requirements:​

1. Use TaoXe’s authorized logistics partners (DHL, FedEx, UPS, or local courier for regional markets) to ensure delivery reliability.​

2. Provide a valid tracking number within 48 hours of shipping – buyers must be able to monitor the shipment status via TaoXe’s platform.​

3. Package products properly to prevent damage (e.g., use bubble wrap for fragile items like leather heels) and include a packing slip with order details (order number, buyer name, product list).​

• Delivery Timelines: Sellers must meet the following delivery standards based on shipping method:​

• Standard Shipping: Deliver to TaoXe’s regional warehouse within 5 business days (for drop-shipping sellers) or directly to buyers within 15 business days (for self-fulfillment sellers).​

• Express Shipping: Deliver within 7 business days (direct to buyers).​

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4. Customer Service & After-Sales Obligations​

• Response Time: Sellers must respond to buyer inquiries (questions, complaints, return requests) within 12 hours (GMT+8). A response rate below 90% will result in reduced store visibility on TaoXe’s search page.​

• After-Sales Solutions:​

1. For buyer-initiated returns/exchanges (e.g., size mismatch, change of mind), sellers must comply with TaoXe’s 30-day return policy and cover return shipping costs if the issue is due to seller error (e.g., wrong size shipped).​

2. For defective products, sellers must offer a full refund, free replacement, or partial discount (as agreed with the buyer) within 3 business days of confirming the issue.​

3. Resolve disputes professionally – if a buyer escalates a dispute to TaoXe, sellers must provide evidence (e.g., shipping records, product photos) within 48 hours to support their case.​

• Seller Rating: Buyers will rate sellers on a 5-star scale (based on product quality, shipping speed, and customer service). Sellers with an average rating below 3.5 stars for 2 consecutive months may face store suspension.​

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5. Fees, Payouts & Financial Rules​

• Platform Fees: TaoXe charges two types of fees to sellers:​

1. Commission Fee: 8–12% of the product sale price (varies by category: 8% for casual shoes, 10% for sneakers, 12% for luxury heels).​

2. Service Fee: $30 per month (waived for the first 3 months for new sellers) to cover platform operation costs (e.g., store management tools, customer service support).​

• Payout Schedule:​

1. Payouts are processed monthly (on the 15th of each month) for orders completed in the previous month (i.e., orders where delivery is confirmed and no disputes are pending).​

2. Payment methods: Bank transfer (USD) or PayPal (fees apply: 1.5% per transaction, capped at $20).​

3. Minimum payout threshold: ​100–ifyourbalanceisbelow100, it will be rolled over to the next month.​

• Financial Compliance: Sellers must provide accurate tax information (e.g., W-8BEN for non-US sellers) and comply with tax regulations in TaoXe’s operating regions. Failure to do so may result in payout delays or penalties.​

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6. Seller Rights & Platform Support​

• Seller Rights:​

1. Access to TaoXe’s global buyer base (over 5 million active users across 100+ countries).​

2. Use of free store management tools (inventory tracking, order analytics, marketing templates) via the Seller Portal.​

3. Appeal rights – if you disagree with a penalty or dispute ruling, you can submit an appeal within 7 business days for a re-review.​

• Platform Support:​

1. Dedicated Account Manager: New sellers are assigned an account manager for the first 6 months to assist with store setup, product optimization, and problem-solving.​

2. Marketing Support: Eligible sellers (with average rating ≥4.0 stars) can apply for TaoXe’s promotional activities (e.g., seasonal sales, flash deals) to boost product visibility.​

3. Training Resources: Free online courses (e.g., “How to Optimize Product Listings,” “Cross-Border Shipping Best Practices”) are available in the Seller Academy.​

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7. Policy Violations & Penalties​

• Major Violations: The following actions will result in immediate store suspension or termination:​

1. Selling counterfeit or non-compliant products (e.g., fake designer shoes, toxic materials).​

2. Fraudulent practices (e.g., fake order fulfillment, misleading product descriptions).​

3. Ignoring buyer disputes or failing to provide after-sales service for 3+ consecutive cases.​

• Minor Violations: For less severe issues, TaoXe will issue warnings and penalties based on the frequency:​

1. 1st violation: Written warning + $50 fine.​

2. 2nd violation (within 3 months): 7-day store restriction (no new product listings) + $100 fine.​

3. 3rd violation (within 6 months): 30-day store suspension + $200 fine.​

• Appeal Process: Sellers can appeal penalties by submitting evidence (e.g., product certificates, communication records) via the Seller Portal within 7 business days. TaoXe will review the appeal and respond within 5 business days.​

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8. How to Contact Seller Support​

For assistance with policy questions, store operations, or disputes, reach out to TaoXe’s Seller Support Team via:​

• Dedicated Hotline: +1-800-TAOXE-SELL (available 9:00–18:00 GMT+8, Monday–Friday).​

• Email: seller.support@taoxe.com (response within 24 business hours).​

• Seller Portal Chat: Click the “Support” icon in the Seller Portal for real-time assistance (9:00–20:00 GMT+8).​

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Grow Your Footwear Business With TaoXe​

Join TaoXe’s global seller community and leverage our platform’s reach, resources, and support to expand your brand internationally. We’re committed to creating a level playing field for all sellers and helping you turn your footwear business into a global success.